What if the customer experience principles behind Disney-level service and NASA-grade operational excellence could be applied to your business, without increasing your costs?
In this episode of the Grownlearn Podcast, host Zorina Dimitrova, Investment Matchmaker & Strategic Growth Advisor, sits down with Vance Morris, a customer experience expert who has worked with Disney, NASA, and the Kennedy Center.
🎬 Episode Chapters
01:15 – 02:20: Podcast Intro & Why Customer Experience Drives Business Growth
02:20 – 06:15: Disney & NASA Lessons: Enhancing Customer Experience Without Extra Cost
06:15 – 10:10: Mapping the Customer Journey for Service Business Scaling
10:10 – 16:13: Disney’s “Plussing” Method & Continuous Improvement for Small Businesses
16:13 – 18:42: Turning Mistakes Into Customer Loyalty Moments
18:42 – 21:37: Handwritten Thank You Notes & Relationship Marketing That Works
21:37 – 24:27: Client Retention Through Personal Touches & Thoughtful Gestures
24:27 – 26:43: Offline Marketing, Direct Mail & Standing Out in a Digital World
26:43 – 29:10: Internal Customer Experience & Employee Engagement Lessons from NASA
29:10 – End: Final Takeaways, One Action to Implement & How to Connect with Vance Morris
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📺 Take a peek at our curated playlist Business Tools and Expert Advise: https://www.youtube.com/playlist?list=PLTJlaeHk03J1EXRVuoR-UnjoEu9mGegyh
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Explore Strategic Growth & Investment-Ready Opportunities with Grownlearn
Grownlearn, led by Zorina Dimitrova, connects select VCs, Family Offices, and Strategic Investors with precisely matched, high-growth ventures across Europe and the U.S.
We also support founders with strategic growth advisory—helping you transform your business model, increase valuation, and prepare for investment or exit.
🎯 No random pitches. No wasted time. Just targeted growth and curated deal flow.
📌 Want Curated Investment Deals?
👉 Book Your Private Briefing: https://grownlearn.org/
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🎧 Listen to the GrowNLearn Podcast
Apple: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956
Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva
Soundcloud: https://soundcloud.com/grownlearn
All platforms: https://grownlearn.onpodium.com/
📲 Follow Us on Social Media
LinkedIn: https://www.linkedin.com/company/grownlearn
X (Twitter): https://x.com/grownlearn1729
TikTok: https://www.tiktok.com/@healnlearn_grownlearn
Instagram: https://www.instagram.com/healnlearn_grownlearn/
Success Mindset Channel: https://www.youtube.com/@healnlearn
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📈 Tools for Investors & Founders
Tax Optimization for Real Estate Investors:
https://mavencostseg.referralrock.com/l/ZORINA/
FREE LinkedIn Profile Audit:
https://ps.linkedvanow.com/r5wgf
AI-Powered Lead Generation for Dealmakers:
https://ps.linkedvanow.com/tjnia9mrkt85
💬 Ready to connect with investor-ready ventures or expert advisors?
Schedule your 1:1 session → https://grownlearn.org/
In this episode of the Grownlearn Podcast, host Zorina Dimitrova, Investment Matchmaker & Strategic Growth Advisor, sits down with Vance Morris, a customer experience expert who has worked with Disney, NASA, and the Kennedy Center.
🎬 Episode Chapters
01:15 – 02:20: Podcast Intro & Why Customer Experience Drives Business Growth
02:20 – 06:15: Disney & NASA Lessons: Enhancing Customer Experience Without Extra Cost
06:15 – 10:10: Mapping the Customer Journey for Service Business Scaling
10:10 – 16:13: Disney’s “Plussing” Method & Continuous Improvement for Small Businesses
16:13 – 18:42: Turning Mistakes Into Customer Loyalty Moments
18:42 – 21:37: Handwritten Thank You Notes & Relationship Marketing That Works
21:37 – 24:27: Client Retention Through Personal Touches & Thoughtful Gestures
24:27 – 26:43: Offline Marketing, Direct Mail & Standing Out in a Digital World
26:43 – 29:10: Internal Customer Experience & Employee Engagement Lessons from NASA
29:10 – End: Final Takeaways, One Action to Implement & How to Connect with Vance Morris
---------------------------------------------------------------------------------------------------------------------------------------------
📺 Take a peek at our curated playlist Business Tools and Expert Advise: https://www.youtube.com/playlist?list=PLTJlaeHk03J1EXRVuoR-UnjoEu9mGegyh
---------------------------------------------------------------------------------------------------------------------------------------------
Explore Strategic Growth & Investment-Ready Opportunities with Grownlearn
Grownlearn, led by Zorina Dimitrova, connects select VCs, Family Offices, and Strategic Investors with precisely matched, high-growth ventures across Europe and the U.S.
We also support founders with strategic growth advisory—helping you transform your business model, increase valuation, and prepare for investment or exit.
🎯 No random pitches. No wasted time. Just targeted growth and curated deal flow.
📌 Want Curated Investment Deals?
👉 Book Your Private Briefing: https://grownlearn.org/
---------------------------------------------------------------------------------------------------------------------------------------------
🎧 Listen to the GrowNLearn Podcast
Apple: https://podcasts.apple.com/at/podcast/grownlearn/id1515759956
Spotify: https://open.spotify.com/show/1bUIDGbSQl4BlHeNeeJfva
Soundcloud: https://soundcloud.com/grownlearn
All platforms: https://grownlearn.onpodium.com/
📲 Follow Us on Social Media
LinkedIn: https://www.linkedin.com/company/grownlearn
X (Twitter): https://x.com/grownlearn1729
TikTok: https://www.tiktok.com/@healnlearn_grownlearn
Instagram: https://www.instagram.com/healnlearn_grownlearn/
Success Mindset Channel: https://www.youtube.com/@healnlearn
---------------------------------------------------------------------------------------------------------------------------------------------
📈 Tools for Investors & Founders
Tax Optimization for Real Estate Investors:
https://mavencostseg.referralrock.com/l/ZORINA/
FREE LinkedIn Profile Audit:
https://ps.linkedvanow.com/r5wgf
AI-Powered Lead Generation for Dealmakers:
https://ps.linkedvanow.com/tjnia9mrkt85
💬 Ready to connect with investor-ready ventures or expert advisors?
Schedule your 1:1 session → https://grownlearn.org/
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